Customer Experience Partners

Blog | Introduction | About Us | Services | Weekly Insights Emailer | Philosophy | Articles and Publications | Contact Us

This site  The Web 

Welcome to our Blog

The world of Customer Experience Managment and the

challenges we face are changing each day.
 Please post your views and comments, or contact us directly at to let us know what you think.

Archive Newer | Older

Tuesday, October 4, 2011

How Much Is Groupon Worth To Investors?
The long discussed IPO for Groupon seems to have been delayed again.  Perhaps it will never happen.  While the concept got a huge amount of media attention at the outset, the idea of selling deeply discounted products and services, to large numbers of individuals, using social media, can easily be copied. According to one report there are now some 400 copycat services worldwide.  But Groupon was the first and remains the best known of the services.  It has built a category and a brand, and certainly that is worth something.

But perhaps there is problem here that’s more fundamental than the IPO pricing.  Thanks to the internet, Groupon has been able to gain huge exposure.  Consumers who would never think of dining at a particular restaurant or buying an expensive item have become aware and have jumped at the opportunity.   They are buying the deals, often at half price (or better).  On their part marketers have been eager to gain the visibility and the opportunity to introduce new customers to their product or service.  Sounds like a win-win.

But now we hearing of marketers reporting that the cost is too high, and the payback is too low.  While they chased the shiny new object with the hope of generating hundreds of new customers who would come back again and again and deliver a handsome payback on the Groupon investment, they are getting: 1) deal seekers who enjoy the experience but don’t return (perhaps moving on to the next deeply discounted deal), or 2) existing customers who would have been doing business with them anyway, but paying full price. 

Should anyone be surprised?
8:47 pm edt          Comments

Archive Newer | Older


Customer Experience Partners, LLC
Measurement, Management, Optimization
Contact us at: 203-655-0090 or

Powered by