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<rss version="2.0"><!--This is an RSS 2.0 file. RSS stands for Really Simple Syndication.
RSS files describe news or other web content in a software-friendly way. The most
common uses of RSS files are (1) to put summaries of a "channel" on a different
website (showing a news channel's current headlines, for example) and (2) as an
aid to efficient browsing, by letting people "subscribe" to many "channels" and
see news from all of those channels efficiently. This file describes the "channel"
consisting of the web log in which you found it. For more information about RSS,
see http://backend.userland.com/rss.-->
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      <title>Customer Experience Partners</title>
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      <description>Customer Experience Partners</description>
      <lastBuildDate>Fri, 27 Aug 2010 18:51:02 GMT</lastBuildDate>
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         <title>Handling Negative Comments On Facebook, Twitter and blogs</title>
         <link>http://www.customerexperiencepartners.com/2010.08.01_arch.html#1282935058570</link>
         <guid>http://www.customerexperiencepartners.com/2010.08.01_arch.html#1282935058570</guid>
         <pubDate>Fri, 27 Aug 2010 18:50:58 GMT</pubDate>
      </item>
      <item>
         <title>Online Community Can Create Advocacy – But Not For Free</title>
         <link>http://www.customerexperiencepartners.com/2010.07.01_arch.html#1280246055432</link>
         <guid>http://www.customerexperiencepartners.com/2010.07.01_arch.html#1280246055432</guid>
         <pubDate>Tue, 27 Jul 2010 15:54:15 GMT</pubDate>
      </item>
      <item>
         <title>Teaching Customers Why They Should Complain in Public</title>
         <link>http://www.customerexperiencepartners.com/2010.06.01_arch.html#1277261732378</link>
         <guid>http://www.customerexperiencepartners.com/2010.06.01_arch.html#1277261732378</guid>
         <pubDate>Wed, 23 Jun 2010 18:51:38 GMT</pubDate>
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      <item>
         <title>What Customers Won't Say Online</title>
         <link>http://www.customerexperiencepartners.com/2010.05.01_arch.html#1274712570937</link>
         <guid>http://www.customerexperiencepartners.com/2010.05.01_arch.html#1274712570937</guid>
         <pubDate>Mon, 24 May 2010 14:51:39 GMT</pubDate>
      </item>
      <item>
         <title>Traditional Research on Campus</title>
         <link>http://www.customerexperiencepartners.com/2010.04.01_arch.html#1272501435634</link>
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         <pubDate>Thu, 29 Apr 2010 00:39:44 GMT</pubDate>
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      <item>
         <title>Where Are All Those State Farm Customers?</title>
         <link>http://www.customerexperiencepartners.com/2010.04.01_arch.html#1270147978258</link>
         <guid>http://www.customerexperiencepartners.com/2010.04.01_arch.html#1270147978258</guid>
         <pubDate>Thu, 29 Apr 2010 00:44:13 GMT</pubDate>
      </item>
      <item>
         <title>Should Fifth Third Bank Really “Fire” Customers?</title>
         <link>http://www.customerexperiencepartners.com/2010.03.01_arch.html#1269273943569</link>
         <guid>http://www.customerexperiencepartners.com/2010.03.01_arch.html#1269273943569</guid>
         <pubDate>Thu, 29 Apr 2010 00:41:22 GMT</pubDate>
      </item>
      <item>
         <title>Twitter offers it all – It’s big, fast, inexpensive</title>
         <link>http://www.customerexperiencepartners.com/2010.03.01_arch.html#1268428552591</link>
         <guid>http://www.customerexperiencepartners.com/2010.03.01_arch.html#1268428552591</guid>
         <pubDate>Mon, 15 Mar 2010 13:46:12 GMT</pubDate>
      </item>
      <item>
         <title>Are You Really “Recommending” That?</title>
         <link>http://www.customerexperiencepartners.com/2010.02.01_arch.html#1267121011544</link>
         <guid>http://www.customerexperiencepartners.com/2010.02.01_arch.html#1267121011544</guid>
         <pubDate>Fri, 12 Mar 2010 18:52:17 GMT</pubDate>
      </item>
      <item>
         <title>Tropicana Juicy Rewards – Really delivering VALUE?</title>
         <link>http://www.customerexperiencepartners.com/2010.02.01_arch.html#1265381358612</link>
         <guid>http://www.customerexperiencepartners.com/2010.02.01_arch.html#1265381358612</guid>
         <pubDate>Mon, 08 Feb 2010 14:38:54 GMT</pubDate>
      </item>
      <item>
         <title>They Should Have Known - Even Without Twitter</title>
         <link>http://www.customerexperiencepartners.com/2010.01.01_arch.html#1264000931993</link>
         <guid>http://www.customerexperiencepartners.com/2010.01.01_arch.html#1264000931993</guid>
         <pubDate>Wed, 20 Jan 2010 15:25:26 GMT</pubDate>
      </item>
      <item>
         <title>High Service Levels – Always the Best Answer?</title>
         <link>http://www.customerexperiencepartners.com/2010.01.01_arch.html#1262877038396</link>
         <guid>http://www.customerexperiencepartners.com/2010.01.01_arch.html#1262877038396</guid>
         <pubDate>Thu, 07 Jan 2010 15:10:38 GMT</pubDate>
      </item>
      <item>
         <title>Look Beyond The Headline - Or Take Your Chances</title>
         <link>http://www.customerexperiencepartners.com/2009.11.01_arch.html#1259631463524</link>
         <guid>http://www.customerexperiencepartners.com/2009.11.01_arch.html#1259631463524</guid>
         <pubDate>Thu, 17 Dec 2009 17:28:01 GMT</pubDate>
      </item>
      <item>
         <title>Should You Wine and Dine Your Badvocates?</title>
         <link>http://www.customerexperiencepartners.com/2009.10.01_arch.html#1256747436289</link>
         <guid>http://www.customerexperiencepartners.com/2009.10.01_arch.html#1256747436289</guid>
         <pubDate>Wed, 28 Oct 2009 16:30:36 GMT</pubDate>
      </item>
      <item>
         <title>We the people - own the social media</title>
         <link>http://www.customerexperiencepartners.com/2009.10.01_arch.html#1255450582993</link>
         <guid>http://www.customerexperiencepartners.com/2009.10.01_arch.html#1255450582993</guid>
         <pubDate>Tue, 13 Oct 2009 16:16:22 GMT</pubDate>
      </item>
      <item>
         <title>Marketers Can No Longer "Own" Their Brands</title>
         <link>http://www.customerexperiencepartners.com/2009.09.01_arch.html#1253889056779</link>
         <guid>http://www.customerexperiencepartners.com/2009.09.01_arch.html#1253889056779</guid>
         <pubDate>Fri, 25 Sep 2009 14:36:26 GMT</pubDate>
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      <item>
         <title>Will Marketers Kill Word of Mouth?</title>
         <link>http://www.customerexperiencepartners.com/2009.08.01_arch.html#1249402100783</link>
         <guid>http://www.customerexperiencepartners.com/2009.08.01_arch.html#1249402100783</guid>
         <pubDate>Tue, 04 Aug 2009 20:43:39 GMT</pubDate>
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      <item>
         <title>Break Out the Champagne Seattle</title>
         <link>http://www.customerexperiencepartners.com/2009.07.01_arch.html#1248449223997</link>
         <guid>http://www.customerexperiencepartners.com/2009.07.01_arch.html#1248449223997</guid>
         <pubDate>Fri, 24 Jul 2009 15:28:34 GMT</pubDate>
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      <item>
         <title>GM's New Customer Focus?</title>
         <link>http://www.customerexperiencepartners.com/2009.07.01_arch.html#1247238188133</link>
         <guid>http://www.customerexperiencepartners.com/2009.07.01_arch.html#1247238188133</guid>
         <pubDate>Fri, 10 Jul 2009 15:10:13 GMT</pubDate>
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      <item>
         <title>How much should you spend on Customer Experience?</title>
         <link>http://www.customerexperiencepartners.com/2009.06.01_arch.html#1245174762602</link>
         <guid>http://www.customerexperiencepartners.com/2009.06.01_arch.html#1245174762602</guid>
         <pubDate>Tue, 16 Jun 2009 17:54:48 GMT</pubDate>
      </item>
      <item>
         <title>Satisfaction scores deciding fate of auto dealrships?</title>
         <link>http://www.customerexperiencepartners.com/2009.06.01_arch.html#1244219852790</link>
         <guid>http://www.customerexperiencepartners.com/2009.06.01_arch.html#1244219852790</guid>
         <pubDate>Fri, 05 Jun 2009 16:42:56 GMT</pubDate>
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